Business Intelligence (BI) Governance
Create the right conditions for your solution to be properly anchored in your organization – ensuring that it will continue to add value to your business
Challenges of lack of BI Governance
If you do not have your BI Governance in place, you will most likely run into some of the following challenges in your daily life:
Lack of trust in reported data
Old, inconsistent, and complicated data sources
Person-dependent workflows
Disagreement on definitions behind the figures in a report
Few or no one possesses the competencies to use the technology – or vice versa, the employees are overqualified in relation to the technology that is made available to them
Reports and dashboards are scattered in mailboxes, on the network drive or intranet and are stochastically updated
Disagreement on which report is the latest version
Is there an easy solution to the above challenges?
If there was an easy solution, it would have been implemented a long time ago (and used more often). But there is a solution, and it requires discipline. BI Governance requires that you determine how to work with:
- Technology – what tools should we use to develop reports, distribute them and consume them
- Organization – who can and should use which tools (and especially who should not)
- Process – how should we use the tools to develop, distribute and consume
What we have found is that these three elements are woven into each other and that the challenges arise when one does not ensure the balance between these. The chaos on a network drive arises, among other things, when you have the technology available, but you have not provided guidelines for e.g. naming of folders or restricted the right to create folders.
Furthermore, doubts about who has the most recently updated report have been created, as the process of consumption is not visible or simply does not exist.
The solution is a framework
In twoday kapacity, we have created a framework that addresses many of the challenges that have arisen or may arise in connection to the deployment of a new data platform in an organization. The framework is necessary for your data platform to be in line with your vision for the use of BI in the organization.
The example below is based on the deployment of new technology in an organization.
Technology
We continuously map the functionality available in the technology and categorize it to suit a generic set of roles, each with its own areas of responsibility.
Proces
We have specified many of the processes we see as fundamental to ensuring good governance. Said in another way; the workflows necessary to avoid chaos must be described and displayed so that users can follow them. And the technology must support the workflow as well as possible so that it is easier to follow the process than to “take a shortcut” and make a mess.
Organization
The generic roles we have defined must be adapted to fit your organization, so only the language and terms that are already used internally (if they exist) are used towards the users. This adaptation also helps to ensure that there is a recognizability that embraces both the operation, development and use of BI.
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