Kapacity Customer Care
Ensuring Complete Solution Security
More than just a support hotline
Kapacity Customer Care is much more than just a conventional support function. The set-up includes a wide range of value-adding services that combine to ensure the complete security of your solution.
Get qualified help. Quickly
When you call Kapacity Customer Care, it is not an answering service, but rather a qualified employee who takes your call. Your request will usually be handled by a consultant with detailed knowledge of your particular solution.
Moreover, a flat structure ensures that your problem will not have to be escalated to many different levels in order to find the right solution.
The support line is open Monday to Friday from 8 a.m. to 4 p.m., and in case of critical phases, it is also possible to have access to telephone support outside office hours.
Depending on your selected Customer Care level, we guarantee an initial response within as little as 1 hour after having received your inquiry.
Added value for your solution
Udover den traditionelle support indeholder Kapacity Customer Care en række services, som giver ekstra værdi og sikkerhed for din løsning:
Proactive monitoring
We monitor your solution 24/7 and will, therefore, often be able to solve the problems before they arise (only Kapacity Customer Care Level 1).
Health check
Once a year, you will receive a report with recommendations on new technology, scaling of hardware, etc. (only Kapacity Customer Care Level 1).
User statistics
We monitor the elements that are applied – and by which groups of employees. On the basis of this data, we are able to recommend how to develop and make the most of your solution (only Kapacity Customer Care Level 1 & 2).
Kapacity Customer Care – Service Levels
We have three different versions of Kapacity Customer Care. The support quality is the same, but the response times, extra services etc. vary according to the model:
Level 3
- Opening hours: 8 a.m.-4 p.m.
- Response time: NBD
- Support outside of opening hours: No
- Monitoring: No
- Proactive monitoring: No
- Usage statistics: No
- Health check: No
Level 2
- Response time: 4 hours
- Responstid: 4 timer
- Support outside of opening hours: No
- Monitoring: Yes
- Proactive monitoring: No
- Usage statistics: No
- Health check: No
Level 1
- Opening hours: 8 a.m.-4 p.m.
- Response time: 1 hour
- Support outside of opening hours: Yes
- Monitoring: Yes
- Proactive monitoring: Yes
- Usage statistics: Yes
- Health check: Yes
Contact Kapacity Customer Care
You can contact Kapacity Customer Care by phone, email, or via our portal.
Learn more about the different options.
Phone
You can call Kapacity Customer Care Monday – Friday from 8 a.m. to 4 p.m. If you have the Level 1 version of Customer Care, you have the opportunity to extend the opening hours during periods when the need may arise.
No matter which agreement you have, + 45 70 30 29 09 is the number to call if you need to get in touch with Kapacity Customer Care.
You can also contact Kapacity Customer Care by sending an email to customercare@kapacity.dk.
When you send an email to the above address, a ticket will be generated in the Customer Care portal and you will get a response with an expected time frame for the solution to your problem.
