Business Analytics Consultant to Customer Care
Become part of the building of twoday kapacitys Customer Care Team
A heart of gold that beats for good customer service
Do you manage both advanced data solutions and top-class customer service?
As a Business Analytics Consultant in Customer Care, you and the team will be responsible for supporting and further developing of the data solutions we deliver to our customers.
This job requires both hands-on experiences with Microsoft’s Business Analytics tools and willingness and ability to meet our customers where they are and deliver the extra good service, that customers notice and just want more of.
You get lots of responsibility, freedom, professional development and support from our Head of Customer Care – and of course the rest of the country’s strongest team of Business Analytics Consultants.
Have you always dreamed of being part of a SWAT-team? Great!
As a Business Analytics Consultant in Customer Care, you become part of a team that, besides incident handling, steps in on a wide range of other exciting tasks:
Contribute to setting the direction and the action behind ensuring that our customers receive the best possible customer service
Welcome new customers in Customer Care with open arms
Incident handling
Fast-track development tasks for expansions of customers solutions
Proactive monitoring of customers solutions
Sparring and counselling customers on how they get even more value out of the solutions
Online sessions with customers in relevant professional areas
Ensure that the customers solutions run stably, perform and are continuously optimized
Practical information’s:
Job:
Business Analytics Consultant
Location:
Our brand-new office in Copenhagen
Application deadline:
As soon as possible!
Start date:
As soon as possible!
We think you want something (a little) different
You already work with data, so you know what it is about. But we imagine that you would like to get even closer to the customers daily use of the solutions – and with your service, advice and sparring, increase the value of the solutions for customers. Or maybe you just want to do what you have always done, just a little more from a distance and with a more predictable everyday life, based at our office in Copenhagen or from home, when it suits the customers, the tasks and your colleagues.
At twoday kapacity, you will become a colleague of 150 highly motivated people. We have a unique culture, where helping each other is a natural part of everyday life.
It is difficult to put the right candidate in a box, but our chance of joint success increases if:
You see quality and integrity as important values in your way of working
You are passionate about providing good customer service and working with modern data platforms
You have several years of relevant experience
You have hands-on experience with dimensional modeling and tabular models
You are strong in Microsoft’s primary on-premise- and Azure-tools, including SSIS, SSAS, Power BI, ADF and Azure DevOps
You are solution-oriented and take the lead to reach the goal
You possess strong communication skills and speak and write fluent Danish and English
You are a team player and are ready to give what it takes to create a good relationship with colleagues and customers
“Nobody can do everything. There is a 100% understanding of that in twoday kapacity, so we put teams together where people bring different skills to the table. In that way, we can do what we do best. It gives me security and peace to dive into things”.
Daniel Otykier, Principal Architect & Microsoft Data Platform MVP
Create visible results with us
We are one of the country’s leading Data and AI consultancies. Our work may seem complex, but the result is easy to understand: We excite with data. Better cash flow. Lower churn. Sharper marketing efforts. You name it.
Many organizations talk about being data-driven. That’s fine, but we’d rather be human-driven. In our three offices, we are more than 150 colleagues doing what they love most. Each of us is a specialist in our field. From the strategic consultants who listen, challenge, and outline your solution to the hardcore technicians who implement it confidently and efficiently.
