Following a pilot project in one legal office, the engine has today been implemented in all legal offices at Patienterstatningen. In the future, an ongoing assessment and optimization of the engine will follow.
“It has been essential for us from the start to involve the employees who were to use the tool so that they could shape how the engine prioritized cases so that it became a valuable tool. The engine is still being fine-tuned, but the cases are distributed as the office managers themselves would have done. So we are very happy with that.” – Thomas Harding Brix, IT Manager, Patienterstatningen.
The project has also been extremely well run by Kapacity, says Thomas Harding Brix and elaborates:
“The process has exceeded all expectations. The consultant was good at getting to know our business and data in a very short time. In addition, the consultant has been really good at running the project as well.” – Thomas Harding Brix, IT Manager, Patienterstatningen.