Automation comes in many forms and can consist of different tools. However, today, there is a particular focus on Robotic Process Automation (RPA).
RPA consists of software robots that are used to perform manual and repetitive administrative work. A kind of digital assistant that can handle the numerous monotone and rule-based tasks, fully or partially. Most RPA tools interact with applications and browsers as though they were users, and they can thus lighten the load for individual employees, freeing up more time for challenging and complex tasks.
Like people, the robots can understand what is taking place on a screen, navigate in systems and identify and extract data, thus performing a broad range of defined actions. However, the robots can do it much faster and more consistently than people – without the need for coffee or sleep.